Article Details

Companies as traditional as those of the paper industry and as unorthodox as specialty-food mail-order houses are implementing skill- and knowledge-based work designs, an integral element of high performance work systems (HPWS). Such redesign or work systems emerge from a desire to provide employees with the appropriate motives and structures for increased productivity, improved customer service, and continuous business improvement.

The work designs unfortunately have built-in dilemmas. Some companies, including Colgate Palmolive and DuPont, have found an answer to this question. Interviews from across the business are the base of the paper. 11 pgs

11 pgs

Instant PDF download

Free Acrobat Reader at Adobe.com